Warranty Guidelines and Returns

Proteus will repair or replace any snowboard purchased for 2 years from the original purchase date of the original owner (with proof of purchase) against manufacturer’s defects. To return a defective product or submit a warranty claim, please follow the instructions outlined below. All warranty claims should be accompanied by an explanation, an image of the issue, and a receipt.

What is not covered by the warranty policy?
Damage due to misuse, abuse, accidents, neglect, normal wear and tear, theft, or damage caused by anything other than defect in materials and workmanship are not covered by this policy.

Email us at [email protected]

Your email should include the following:
– A description of the issue and how it happened.
– An image of the issue.
– The receipt for the order.

If you do not have a custom-designed board, you may return your unused product for a full refund within 30 days of the purchase date.

You can expect a full refund to your credit card within 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.